Policies

Shipping & Delivery Policy

Delivery is available within the United Arab Emirates only. Additional countries may be added in the future.
Delivery time starts once the order is handed over to the shipping company.
Shipping fees vary depending on the emirate and delivery location.
Delivery does not include carrying items to upper floors. The customer must provide assistance if required.
Orders will not be delivered until the remaining payment is completed.

The customer must inspect the product immediately upon delivery.
If there is any damage or breakage caused by shipping, it must be reported on the same day, along with clear photos.

Since Laroza products are custom-made, returns or exchanges are not accepted unless there is a clear manufacturing defect.
In case of a manufacturing defect: The product will be collected, repaired, or remanufactured, then shipped again.
The customer must take photos of the product and send them to customer service before using the item.
Issue reporting period: within 48 hours of receiving the product.

If a manufacturing defect is confirmed, the product will be repaired or replaced.
Cash refunds are not provided, except in exceptional cases approved by management.
Non-returnable / Non-exchangeable products include:
• Custom-made items (names, dates, or special designs)
• Used products or items damaged due to misuse
• Products stored improperly or at unsuitable temperatures

If remanufacturing or modification is requested by the customer, a new delivery date will be scheduled according to the production plan to ensure quality.

During peak seasons such as Ramadan and holidays, production and delivery times may increase due to high order volume.

We are committed to protecting customer data and using it only for:
• Order processing
• Customer service communication
• Shipping and delivery
Customer data is not shared with third parties, except when necessary for shipping or as required by law.

How long does order processing take? From 5 to 7 working days, and up to 10 days for large orders.
Can I request a custom design? Yes, we offer custom design and production upon request.
Do you ship outside the UAE? Currently, no. However, delivery to a nearby location inside the UAE may be arranged for some customers outside the country.
Can I modify my order after confirmation? No. Once production has started, modifications are not allowed.
Do you offer wholesale services? Yes, we have a dedicated wholesale production line with special pricing.
Do you offer maintenance or repainting services? Yes, available. Costs are determined before work begins.